Frequently Asked Questions

HOW LONG WILL MY ORDER TAKE?

Cece jewellery is handmade from start to finish. We want to make sure each piece gets the time and attention it deserves, so please allow a 8-22 week lead time depending on the intricacy of the design. Due to the hand-crafted nature of our pieces, these timelines are an estimate and are subject to change.

 

Each enamelled piece is hand-painted, so every one differs slightly in its own unique way. Your ring, pendant, or charm is individual to you.

 

All packages are sent by either Royal Mail Special Delivery or DHL Express, tracked and signed for. We understand that changes in US legislation mean tariffs are affecting global shipments, but rest assured that Cece Jewellery will get your pieces to you safely as soon as they are ready.

CAN I RETURN OR EXCHANGE MY PIECE?

Cece jewellery will accept returns on Ready To Ship items within 14 days of receipt, as long as the piece is unworn and in its original packaging and condition.

 

Contact us to request your return.

 

Unfortunately, anything made to order cannot be returned. For hygiene reasons, pierced earrings may not be returned. If you would like more details on any piece to help you make a decision, please feel free to contact us and we’d be happy to help.

 

Personalised or bespoke orders cannot be refunded or returned.

 

In case of fault or damage, please contact us for assistance. Repairs for damage caused by wear or accident will be chargeable.

DO YOU SHIP OVERSEAS?

Cece jewellery travels all over the world, and we’re happy to send your desired jewellery on an international journey. Shipping is free of charge.

 

If you have any questions about shipping, please feel free to contact us for advice.

 

Please note - our pieces may attract additional charges for customs and taxes when shipping outside the UK. These are not included in your order and Cece jewellery is not responsible for calculating these - please be sure before you purchase. A shipping and restocking fee may be deducted from returned or rejected orders.

MY ORDER IS A GIFT – HOW WILL IT BE PACKAGED?

Your order is first nestled in a luxurious Cece jewellery box, before being packaged carefully within a plain outer box.

CAN I CUSTOMISE ONE OF YOUR DESIGNS?

Cece adores creating personalised, customised, or fully bespoke designs.

 

Discover more about the personal, exhilarating process of bespoke design here, or contact us to make an enquiry.

CAN I ADD ENGRAVING TO MY JEWELLERY?

Absolutely! Depending on the piece, engraved initials, dates, and even phrases or symbols may be possible to add. Please contact us with your ideas.

HOW MUCH IS A BESPOKE PIECE OF JEWELLERY?

Prices for bespoke pieces will vary, depending on the piece and design chosen. A price will always be agreed before commencing work. We offer a Bespoke Lookbook with information on varying prices and sizes.

 

Bespoke projects require a 50% deposit, with the balance due on completion of your piece. As bespoke pieces cannot be resold or refunded, all personalised or custom sales are final.

I LOVE THIS BESPOKE PIECE – CAN YOU MAKE ANOTHER?

No two pieces of Cece jewellery are exactly alike, but we can certainly take inspiration from a past bespoke piece and create your own, similar, version. Please contact us to enquire.

HOW LONG DOES A BESPOKE COMMISSION TAKE?

The bespoke process is collaborative and creative, and therefore takes a little time. Please allow 5 - 6 weeks for the Design phase and 20 - 22 weeks for production. Due to the hand-crafted nature of our pieces, these timelines are an estimate and are subject to change.

CAN YOU MAKE A DESIGN IN SILVER OR 9CT GOLD

Champlevé enamelling can only be applied to 18ct gold, as the high temperatures required to fuse the enamel would melt a lower carat gold or silver. For this reason, Cece jewellery is only available in 18ct gold.

 

We can, however, create any design in your choice of gold colour. Choose from 18ct white, yellow, or rose gold.

HOW DO I INSURE MY PIECES?

 

We always recommend you insure your pieces to save from any repair or replacement costs. To do so, contact emails@cecejewellery.com requesting an appraisal. This document can then be shared with your preferred insurer.

 

We can, however, create any design in your choice of gold colour. Choose from 18ct white, yellow, or rose gold.

 

IS IT POSSIBLE TO EXPEDITE DELIVERY OF MY BESPOKE PIECE?

 

Our bespoke pieces are high jewellery, objects of art and works of storytelling. So much invention, creativity and artistry goes into each individual piece, and these design and craft processes take time.

 

If time is of the essence, consider our selection of ready to ship pieces. With a wide range of stories and symbolism to choose from, you may find one that speaks to your heart!

 

If you choose to embark on a bespoke journey, let us assure you the wait will be worth it. There is nothing quite like a piece of Cece Jewellery, from the feel of it in your hand to the story and symbolism captured in the design.

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WHY DO BESPOKE PIECES TAKE SO LONG TO CREATE?

 

Creating such extraordinary pieces takes time – and it should. In fine art and fine jewellery, time goes hand-in-hand with quality. It is impossible to create jewellery like ours without allowing lengthy periods for design and craft.

 

Champlevé enamel is a rare and meticulous process. Layer upon layer of powdered glass, each pigment chosen with care, is delicately applied by hand and fired to create miniature works of art. Learning to paint with enamel is a skill learnt over decades - what we do is a rare art, practised by only a select few in the world.

 

Our master enameller is the most experienced in the world, bringing forty years of training to our workshop. All our jewellers, from hand-engravers to setters to polishers, are expert artisans with meticulous attention to detail.

 

Every step of the bespoke process honours traditional craft and storytelling, with each magical piece passing through many skilled hands. The result is an intimate, intricate piece that is entirely and uniquely yours.

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WHAT IS ENAMELLED JEWELLERY MADE FROM?

Cece jewellery uses traditional, vitreous enamel, which is a finely ground powder of glass. This is quite different to cold enamel, a modern process involving resin that does not require firing.

 

Vitreous enamelling is an exacting art. The desired colour glass is crushed by hand to a fine powder, usually in a pestle and mortar, before being carefully rinsed in water to remove any impurities.

 

Cece’s designs call upon an ancient technique called Champlevé. The enamel powder is painstakingly applied to cells (engraved recesses) in the metal surface, each different colour layered to create detail and shading. After the design is recreated onto the gold, the piece is fired in a kiln. At high temperatures, the powder melts into glass and fuses to the gold on which it sits.

 

Fired at too low a temperature, the enamel will grain or flake. Fired too long or too hot, and enamel will burn or gold will melt. Painting using enamel is a particularly rare and delicate craft, one which Cece keeps alive in her magical jewels.

WILL THE ENAMEL ON MY JEWELLERY FADE?

The enamel used in your piece will not fade with wear or time. With care, your jewellery may be as beautiful and vibrant as it is now in many years to come.

 

However, enamel is glass, so some attention is required to ensure it does not become damaged. It is possible to crack, chip, or scratch the surface of your enamel jewellery, so please take care not to knock, drop, or bend your pieces.

 

Some chemicals and cosmetics can fade the colour of enamel, so please remove your jewellery for tasks such as exercise and cleaning.

HOW LONG DOES ENAMEL JEWELLERY LAST?

Cece jewellery crafts personal talismans and heirlooms. With a little care, enamel jewellery can last for generations. Indeed, Cece herself was inspired by a beautiful enamelled ring dating from the Renaissance period.

 

Please see question below for how best to take care of your enamel jewellery - for yourself, and the generations to come!

 

If you do damage your piece, please contact us to discuss restoration or repair.

WHAT MATERIALS IS CECE JEWELLERY MADE FROM?

Every piece is made using recycled 18ct gold. As standard, Cece paints her designs onto warm and buttery 18ct yellow - but white and rose gold can be used on request.

 

Cece jewellery crafts heirlooms, to be loved now and in the years to come. This calls for the finest materials and craftsmanship.

 

18ct gold is the quintessential choice for fine jewellery. An 18ct alloy is 18 out of 24 parts pure gold, offering all the beautiful qualities of gold while being durable enough for wear every day and forever.

WHERE IS CECE JEWELLERY MADE?

Cece jewellery is entirely UK handcrafted, supporting the traditional skills of local artisans including goldsmiths, stone-setters, and enamellers.

 

Champlevé enamelling is a rare and painstaking skill, one for which there are few remaining artisans. Cece’s patronage and artistry help keep this incredible craft alive.

ARE YOUR GEMSTONES ETHICALLY AND SUSTAINABLE SOURCED?

Every gemstone used in Cece jewellery - including pearls, coloured stones, and diamonds - has been ethically sourced through trusted partners. All diamonds conform to Kimberley Process requirements.

 

Every piece is made from 100% recycled gold.

HOW DO I TAKE CARE OF ENAMEL JEWELLRY

Like all fine jewellery, a little care is required to keep your enamel and gemstone pieces beautiful for the years to come.

 

Enamel is glass, and so is naturally fragile. Handle your pieces with care to ensure they are not knocked and do not fall onto hard surfaces/ground. Enamel may chip, crack, or break with impact.

 

Although enamel does not fade with exposure to sun or daylight, the colours of your piece may be altered if exposed to some chemicals and cosmetics.

 

To avoid damage, remove enamel jewellery before exercising or cleaning. However, swimming and washing will not damage your jewellery.

 

A soft-bristled toothbrush or microfibre cloth can be used to gently clean your jewellery with a mild solution of soap and warm water. Rinse thoroughly, and dry completely with a soft cloth.

 

Do not place enamelled, pearl-set or coloured gemstone pieces into an ultrasonic machine. Jewellery cleaning solutions should also be avoided, as heat and chemicals may damage the surface of enamel and gemstones.

HOW DO I STORE MY ENAMEL JEWELLERY?

Store your enamel pieces individually in the protective pouch or box they arrived in, or in dedicated sections of your jewellery box.

 

To ensure your pieces don’t scratch themselves, separate earrings and keep chains and clasps away from the enamelled areas of your jewellery.

 

18ct gold is highly resistant to tarnish, making it a beautiful choice for your most precious pieces. To keep it looking beautiful, gently polish fingerprints and oil off your jewellery with a soft cloth before storage.

 

CAN YOU HELP CLEAN, REPAIR OR REPOLISH MY JEWELLERY

We’d love to help keep your Cece jewellery beautiful. Please contact us for further care advice or to arrange a re-finish or repair.