Terms & Conditions
Last updated: 9 September 2026
These Terms and Conditions govern your use of the CECE Jewellery website and purchases made through it. Please read them carefully before placing an order.
- ABOUT US AND THESE TERMS
1.1 CECE Jewellery Limited (“CECE”, “we”, “us” and “our”) is a company registered in England and Wales under company number 14236426. Our registered office is Azets, 12 King Street, Leeds, England, LS1 2HL.
1.2 You can contact us at enquiries@cecejewellery.com. We will provide the appropriate returns address when arranging a return. Please do not send jewellery to our registered office unless we have instructed you to do so.
1.3 These Terms apply to consumer purchases made through https://cecejewellery.com/. If you purchase products wholly or mainly for business purposes, please contact us before ordering because different terms may apply.
1.4 We recommend that you save or print a copy of these Terms for your records.
- OUR PRODUCTS
2.1 Ready To Ship products are available for dispatch subject to stock availability.
2.2 Made To Order products are standard CECE designs produced after you place an order. Describing a product as Made To Order does not, by itself, affect any statutory cancellation rights.
2.3 Bespoke and personalised products are designed or produced to your specifications or are clearly personalised. Bespoke commissions are also governed by CECE’s separate Bespoke Client Agreement, which will be supplied to you before the commission is confirmed. If these Terms and that agreement conflict in relation to the bespoke design or production process, the Bespoke Client Agreement will apply to that process, but neither document excludes your statutory rights.
2.4 We take reasonable care to ensure that descriptions, images and measurements are accurate. Natural gemstones may vary in colour, shape, pattern and appearance, and handmade pieces may contain minor variations characteristic of craftsmanship. Device displays may also reproduce colours differently. Minor inherent variations of this kind are not faults, provided that the product remains consistent with its description and any agreed specification.
- ORDERS AND CONTRACT FORMATION
3.1 When you place an order through our website, you are making an offer to purchase the selected product(s).
3.2 After placing your order, you will receive an order confirmation email acknowledging that we have received it. This email does not constitute acceptance of your order.
3.3 We accept your order, and a contract between you and us is formed, when we send you a dispatch confirmation email.
3.4 Before accepting your order, we may refuse or cancel it if:
3.4.1 The product is unavailable;
3.4.2 There is an error in its description or price;
3.4.3 We reasonably suspect fraud or unauthorised activity; or
3.4.4 We are unable to fulfil the order for another legitimate reason.
3.5 If we refuse or cancel an order, we will notify you and refund any payment already taken.
- PRICES AND PAYMENT
4.1 Product prices are displayed in the currency applicable to the country or market selected on our website.
4.2 The currency and total amount payable will be shown at checkout before you place your order. You will be charged in the currency displayed at checkout.
4.3 Prices may vary between countries or markets due to exchange rates, taxes, duties, operating costs or local pricing adjustments.
4.4 Your bank or payment provider may apply currency-conversion charges or other fees. We are not responsible for charges imposed by your bank or payment provider.
4.5 Unless stated otherwise at checkout, prices exclude any import duties, customs charges or local taxes payable upon delivery. You are responsible for these charges.
4.6 If you have an issue with an order, please contact us first. This does not affect your right to raise a legitimate dispute with your payment provider, but we may challenge any chargeback that we reasonably believe is incorrect or fraudulent.
- PRODUCTION AND BESPOKE COMMISSIONS
5.1 Estimated production times for Made To Order products will appear on the product page or be provided before we accept your order. If there is a significant delay, we will let you know and explain your options.
5.2 A standard catalogue product does not become bespoke merely because it is manufactured after ordering. The change-of-mind exception described in clause 8 applies only where the product is made to your specifications or clearly personalised.
5.3 For a bespoke commission, the design brief, agreed specification, price, payment stages, approvals and anticipated handover date will be recorded through the Bespoke Client Agreement and related written communications. Production will not begin until the required approval and payment have been received.
- DELIVERY
6.1 We ship from the United Kingdom to the destinations available at checkout. Estimated delivery times are shown on the relevant product page and may be updated in order-related communications.
6.2 We will deliver on the agreed date or within the agreed period. If no delivery time has been agreed, we will deliver without undue delay and no later than 30 days after the contract is formed. Any agreed production period for a Made To Order or bespoke product is included in the delivery period.
6.3 We are responsible for delivery by a carrier selected by us. If delivery is materially delayed, please contact us. Your statutory rights in relation to late or failed delivery are not affected.
6.4 Risk passes to you when you, or someone you nominate, takes physical possession of the product. If you arrange your own carrier independently and we did not offer that carrier, risk passes when the product is handed to that carrier.
6.5 Ownership passes to you when we receive payment in full or, if later, when the product is delivered.
- YOUR RIGHT TO CANCEL
7.1 For products covered by the statutory change-of-mind right, you may cancel from the date the contract is formed until 14 days after the day on which you, or a person nominated by you, receives the product. If one order is delivered in separate instalments, the period normally runs from receipt of the last product or instalment.
7.2 To cancel, email enquiries@cecejewellery.com with your name, order number and details of the product you wish to return. You may also cancel by sending us another clear statement. You do not need our approval to exercise your statutory right to cancel.
7.3 After telling us that you wish to cancel, you must return the product within 14 days. We provide a complimentary return service through UPS or DHL. You may take the parcel to an eligible drop-off point or ask us to arrange collection from your chosen address. For arranged collections, the courier will make up to three collection attempts and will bring the return label. You must ensure that the product is securely packaged and made available for collection. Please retain your return receipt or tracking information until your return has been processed.
7.4 We may reduce your refund if the product has been handled beyond what is reasonably necessary to inspect it, damaged, or returned without any presentation boxes, certificates or accessories supplied with it.
- PRODUCTS EXCLUDED FROM CHANGE-OF-MIND CANCELLATION
8.1 The statutory change-of-mind cancellation right does not apply to jewellery made to your specifications or clearly personalised, including bespoke designs, personalised inscriptions and non-standard custom details agreed specifically with you. This exception does not apply merely because a standard CECE design is manufactured after you order it.
8.2 For hygiene reasons, please do not try on or wear pierced earrings if you may wish to return them. If earrings have been tried on or worn, we may reduce the refund to reflect any loss in value, potentially up to the full product price if they cannot reasonably be resold.
8.3 Nothing in this clause affects your rights where a product is faulty, not as described or otherwise does not conform to the contract.
- REFUNDS FOLLOWING CANCELLATION
9.1 We will refund the product price to your original payment method, without charging a refund fee.
9.2 We will issue the refund within 14 days of receiving the returned product or evidence that it has been sent, whichever occurs first. We may withhold the refund until then.
- FAULTY, DAMAGED OR INCORRECT PRODUCTS
10.1 Products must be of satisfactory quality, fit for any purpose made known to us, match their description and conform to any agreed specification.
10.2 If a product arrives damaged or incorrect, or you believe it is faulty, please contact enquiries@cecejewellery.com with your order number and a description of the issue. Photographs may help us assess the problem, but requesting them does not limit your statutory rights.
10.3 Depending on the circumstances and applicable law, you may be entitled to reject the product for a refund, or to require repair or replacement. If repair or replacement is impossible, disproportionate, unsuccessful or cannot be completed within a reasonable time without significant inconvenience, you may be entitled to a price reduction or final right to reject.
10.4 We will bear reasonable return costs where a product is faulty, damaged on arrival, incorrect or otherwise does not conform to the contract.
10.5 We are not responsible for damage actually caused by accidental damage, misuse, failure to follow reasonable care instructions, normal wear and tear or an unauthorised alteration or repair. This does not affect rights relating to an underlying fault or to work carried out by us.
- JEWELLERY CARE AND SIZING
11.1 Please follow any product-specific guidance on our website.
11.2 You are responsible for selecting the ring size shown in your order. Where a standard-size ring is covered by the statutory cancellation right, choosing from our standard size options does not by itself remove that right. A non-standard size made specifically to your measurements may be treated as made to your specifications where we make that clear before purchase.
11.3 Some CECE rings may not be suitable for resizing because of their construction, stones or enamel work. Product-specific resizing information will be provided where relevant.
- INTELLECTUAL PROPERTY
12.1 All intellectual property rights in our website, branding, text, photographs, product designs and other materials belong to CECE or our licensors. You may use the website for personal, non-commercial shopping purposes only.
12.2 You must not copy, reproduce, modify, distribute, commercially exploit or scrape our content without our prior written permission, except where permitted by law.
12.3 Intellectual property and permitted use of designs created through our bespoke service are addressed in the Bespoke Client Agreement.
- WEBSITE USE
13.1 You must not misuse the website, introduce malicious material, attempt unauthorised access, interfere with its operation or use it unlawfully.
13.2 We may suspend or restrict access where reasonably necessary for security, maintenance, legal compliance or protection of our rights or those of others.
- OUR RESPONSIBILITY TO YOU
14.1 If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen or if both you and we knew it might happen when the contract was formed.
14.2 We are not responsible for loss or damage that is not foreseeable, not caused by our breach, or increased by your avoidable act or omission.
14.3 We supply products for private use. If you use a product for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, opportunity or business interruption.
14.4 Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.
- EVENTS OUTSIDE OUR REASONABLE CONTROL
15.1 We are not responsible for delay or failure caused by an event genuinely outside our reasonable control. We will take reasonable steps to minimise the effect, contact you as soon as reasonably possible and resume performance when we can.
15.2 If such an event materially delays delivery, we will explain your options. This clause does not remove any statutory right to cancel for late or failed delivery.
- PRIVACY
16.1 We handle personal information in accordance with our Privacy Policy at https://cecejewellery.com/pages/privacy-policy.
- CHANGES TO THESE TERMS
17.1 We may update these Terms from time to time. The Terms forming part of your contract are those in force when your order is accepted. A later change will not retrospectively alter an existing order unless required by law or expressly agreed with you.
- GOVERNING LAW AND DISPUTES
18.1 These Terms and contracts made under them are governed by the law of England and Wales. If you live elsewhere, you retain the benefit of any mandatory consumer protections applicable to you.
18.2 You may bring proceedings in the courts of England and Wales. If you live in Scotland, Northern Ireland or another country, you may also bring proceedings in the courts available to you under applicable mandatory law.
18.3 Please contact us first at enquiries@cecejewellery.com so that we can try to resolve any complaint promptly.
